Consumers display different types of behaviour once they have bought a product or a service: using it once before abandoning it, buying it again, being durably loyal or occasionally going to the competition.

Creating a superior value for a brand, a product or a service and building stronger and sustainable relationships between the brand and its customers is what loyalty aims to consolidate.

Accentiv’ worldwide can provide you with practical, cost-effective loyalty tools that help you build profitable consumer (BtoC) or distribution channels (BtoB).

We help you implement personalised and segmented (clustered) loyalty programmes, potentially combining special offers and advantages with added-value services.

• Coalition or multi partner loyalty programmesInnovative retail loyalty programmes with real time data capture
• Distribution channels loyalty transactional and emotional programmes based on local expertise and local reward catalogues
• Customer loyalty programmes with proven loyalty platforms based on our experience in the retail and hospitality markets (A| Club Accor loyalty programme)
  

• Programme Strategy and Design
• Programme implementation and management
• Communication design, planning & implementation
• IT platforms (loyalty engine, production and analytics databases, integration with third party systems, administrator and member websites, hosting infrastructures)
• Customer service
• Reports and analysis
• Rewards management

Choose the right solution throughout our FideS tool with off-the-shelf or bespoke functionalities:

• Member enrolment
• Hierarchy management
• Product management
• Campaign management
• Workflow management
• Catalogue management
• Rules engine (points, bonus, member and card lifecycle)
• Animation tool (Courier, SMS, emailing)
• Reports and data output
• Tier management
• Segmentation
• Member Claims
• Member Performance
• Member Points acconts
• Reward catalogue
• On line ordering
• Customer service

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