Severn Trent - Saying Thanks |
|
Background
Supplies over 8 million people in the UK
Supplies nearly 2 billion litres of drinking water a day in Europe
Strategic aim is to be the best water and waste company in the UK
Capital Incentives & Motivation
Contact : Wayne HarringtownCarlton House, Sandpiper Court, Chester Business Park
CH4 9QE Chester
01244 625462
wayne.harrington@capital-incentives.co.uk
http://www.capital-incentives.co.uk/
Objectives
Employee recognition scheme that empowered managers at a local level
Recognition of exceptional contribution which is directly or indirectly related to improving customer service
Improve employee satisfaction and motivation
Ensure that Severn Trent have great motivated people
Action plan
Develop and manage online platform
Manage all rewards and administration
Enhance and develop the programme over a 3 year contract
Results
Created a significant 'feel good factor' through personal interaction and recognition
Improved customer service levels reported to the industry regulator
Overall company perception has also dramatically improved through the introduction of the scheme.
1981 cheques claimed 08, consistent to the 1986 claimed in 07
Average award value £128 again showing consistency - £131 in 07
Total value of awards in 2008 £254k.
Targets
6,000 Employees and 32 Managers (budget holders)
1,500 employees with no online access through work
Accor Services USA Releases White Paper on Globalization of Incentive Programs (12/03/10)
The thriving U.S. incentive market is a model of efficiency: this report provides insights for...
Relationship marketing getting hot in China!
To subscribe to our future Accentiv’ newsletter
