Accentiv’ which is part of Accor Services is an expert in rewards, recognition, incentives and loyalty that can deliver multi-local and international end-to-end solutions from program design to rewards fulfilment.

• An international presence (4 continents: Europe, Africa, Latin America, Asia ) with a multi-local collaborative expertise,
• Fast response times,
• Truly localized rewards, with multi store gif vouchers /cards or gift catalogue
• High performing technology(off-the-shelf tools or customised technologically innovative solutions according to client needs)

Leveraging its unrivalled global knowledge throughout the world, Accentiv’ enables its clients to manage and strengthen relationships with:

• its customers (BtoC - businesses or end consumer solutions),
• its distribution channels (BtoB solutions)
• its employees (BtoE solutions)
  
  

The full range of services includes:

• Rewards management (sourcing, fulfilment, dispatch, web catalogues)
  • Multi store gift vouchers / cards
  • Single store gift vouchers / cards
  • Merchandise (in-house or outsourced)
  • Incentive Travel (in-house or outsourced)
• Programme design
  • Audit, evaluation, analysis and survey
  • Customer recommendations
• Project management and follow-up
  • Working committees, steering and strategic committees
  • Back-Office management
  • Reports
• Communication
  • On- and off-line communication media
    • Brochures, user guides, stickers, posters, etc.
    • Campaigns management: SMS campaigns, e-mailing, mailing
• Technological solution.
  • IT solutions (participant, client administrator, back-office profiles)
• Interaction and customer service
  • Hot-line, call centre, support
• Data management (usually outsourced to specialist company)
  • Data analysis
  • Data care, data cleaning, data-mining, etc.

Our technological solutions include a number of scalable platforms that provide companies with the technology essential for implementing and managing a successful programme (reporting, communication, points management,..).

State of the art IT choices, internally developed and maintained, highly secure infrastructures.

Webcentiv’

A software suite providing a control panel application, a web based administration application and a CMS to set-up and operate recognition and incentive programmes (entities and management rules, operations, participant and catalogue web sites).

FideS

An extensive software framework covering all the B2C Loyalty entities and processes, providing a rule based engine, enabling flexibility, and a range of interfaces with legacy systems (from POS to DWH).

PPS

A strategic alliance between Accor Services and MasterCard Europe, PrePay Solutions markets turn-key prepaid card programs, supporting customers to deliver a seamless and time to market solution in areas such as rewards, gifting and also expense management, government benefits, insurance and general purpose for under banked people.

Marketing support, account management, transactions handling and customer support services as well as e-money compliance services are part of PrePay Solutions’ catalogue.

• Nearly 1 billion euros of issued gift vouchers and cards (volume of vouchers and cards issued) at end of 2008,
• 40 countries with prepaid multi store gift vouchers / cards in AMLAT, EMEA and APAC
• 14 countries with reward, employee, distribution channel or consumer solutions representing 700 employees.